Highline Waterjet Services  / Phoenix Request service
Safe observations, better service intake

Describe the fault without putting anyone at risk

These guides help operators collect information from normal displays, existing records and already-produced parts. They are not repair procedures or permission to run an unsafe machine.

Stop when conditions are unsafe

Do not approach a suspected high-pressure leak, defeat a guard or interlock, open electrical cabinets, disconnect pressure components or restart repeatedly to reproduce a fault. Follow the machine documentation and your facility’s shutdown, isolation and lockout/tagout procedures. Only qualified, authorized personnel should verify a safe state and perform service.

Record the exact alarm, when the issue started, whether it followed maintenance or a change in material or program, and whether the issue is repeatable in existing production records. Photos of the alarm screen or rejected parts are often more useful than a guessed diagnosis.